Accident Info

What to do.

Collisions happen. It’s that simple. And you can be sure Volkswagen will be there to help you get your vehicle repaired. But first, here’s what you need to do to ensure your safety and peace of mind:

• Even if it’s just a bump, stop away from traffic in a well-lit place.
• Call the police and request an ambulance if you need one.
• Call Volkswagen Roadside Assistance* at (800) 411-6688 for NO-CHARGE towing of Volkswagen vehicles under the new or certified pre-owned vehicle warranty to a VW-Certified Collision Repair Facility near you.
• Gather your driver’s license, registration and insurance information to present to the police.
• Fill out a collision report.
• If handy, use a camera phone or digital camera to take pictures of the damage.

Where to go.

Okay, the collision is over. Now what? It’s important to have your Volkswagen vehicle repaired at a VW-Certified Collision Repair Facility for a number of reasons:

• You can be sure the work will be done right the first time.
• The work will be done by our expert staff, specifically trained to repair your VW.
• The collision work will adhere to the strict VW repair standards.
• VW-Certified Repair Facilities will use Genuine VW Parts.
• VW-Certified Repair Facility technicians follow and maintain all vehicle warranties.
• VW-Certified Repair Facilities use state-of-the-art tools specifically designed to repair your vehicle.

Still Need Help?

If you need help with your Volkswagen, Ontario Volkswagen in the Inland Empire is happy to assist you. Our Volkswagen Certified Service Consultants can walk you through the process step by step and will make sure that your VW is correct before leaving.

You can schedule an appointment with us online or by calling our service center at 855-569-9561. Ontario Volkswagen is conveniently located in the Giant Ontario Auto Center at 701 S. Kettering Drive, Ontario, CA 91761.

Be Ready.

Know Your Rights.

• Don’t let the claim process be carried out exclusively by the insurance company.
• Insurance companies often recommend customers use one of their preferred repair facilities.
• However, insurance companies also allow you to take your vehicle to the repair facility of your choice.
• VW recommends using VW-Certified Collision Repair Facilities where repairs are made according to the Volkswagen strict standards and specifications.

Good to know. So you’re good to go.

It’s important to know your rights when dealing with your insurance company. Remember you’re allowed to take your vehicle to the repair facility of your choice. And Volkswagen makes that choice very easy with a VW-Certified Collision Repair Facility near you.

Keep it Genuine. Keep it Safe.

Call VW Roadside Assistance* at (800) 411-6688 for the VW-Certified Collision Repair Facility closest to you.

* Provided by AllState.

VW-Certified Collision Repair Facilities

Safety first. And last.

Accidents happen. Mistakes, however, can be avoided by having your car repaired at a Volkswagen-Certified Collision Repair Facility. We have the right people, the right parts, the right tools, and the know-how to get the job done right the first time.

Taking your car to a VW-Certified Collision Repair Facility ensures that:

• Your car will be repaired correctly by trained and VW-Certified Technicians
• We use only Genuine VW Parts, which are identical to the factory originals—no substitutes
• All work will adhere to Volkswagen’s strict repair standards
• Our technicians will follow and maintain all vehicle warranties
• We use tools specifically designed to repair your vehicle

Know your part.

Not all parts are created equal. For quality, performance, and value, trust Genuine Volkswagen Parts every time. They’re built to the same specifications and stamped on the same factory dies as the originals—and maintain Volkswagen warranties.

Collision Repair Replacement Parts are the parts used to repair a collision-damaged vehicle. These include, but are not limited to, exterior sheet metal (e.g., fenders, quarter panels, hoods), exterior plastic components (e.g., bumpers, tail lights, mirrors), and interior components (e.g., airbags, dashboard, seating). It’s important to know what type of replacement parts you’re getting. The following is a list of the different types of parts that may be used to repair your car:

• Genuine Volkswagen Parts are identical to the originals and preserve the quality and value of your vehicle. They also maintain Volkswagen’s New Vehicle Limited Warranty and Volkswagen’s limited warranty on the replacement part and any adjoining or related Volkswagen Part.
• New Original Equipment Manufacturer (OEM) Parts are replacement body, mechanical, or electrical parts manufactured by the original manufacturer of the subject vehicle or a licensed, approved subcontractor of the original manufacturer.
• Aftermarket Parts are replacement body, mechanical, or electrical parts not manufactured by the original manufacturer or an approved subcontractor of the original manufacturer of the subject vehicle.
• Salvage Parts, commonly referred to as “like kind and quality” (LKQ) by insurance companies, are used body, mechanical, or electrical parts manufactured by an OEM or aftermarket manufacturer that have been salvaged from a used vehicle damaged beyond repair; these salvage parts are then reconditioned for resale.
• Remanufactured Parts are used parts that have been removed from another vehicle and were then repaired, re-machined, and/or rebuilt for resale.

Note:
Aftermarket, salvage, and remanufactured parts often do NOT meet OEM approval for fit, finish, corrosion protection, construction, and safety; these parts may depreciate the value of your vehicle and/or put the vehicle occupants and other drivers at risk.

Non-Genuine Volkswagen Parts that will alter the vehicle performance specifications from those set by Volkswagen, and failures resulting from the use of used parts or parts not approved by Volkswagen are not covered under Volkswagen’s New Vehicle Limited Warranty.

Ontario Volkswagen Trusts Caliber Collision in Restoring the Rhythm of Your Life.

*Please note that while Caliber Collision does have VW-Certified Collision Repair Facilities, the Ontario location is not a VW-Certified Collision Repair Facility.