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Ontario Volkswagen

I recently sent my Volkswagen ID.4 to Ontario Volkswagen for maintenance and to fix some recalls. Unfortunately, my experience has been nothing short of a nightmare. My car has been stuck there for over two weeks, and I haven't received a single call from their service advisors to explain what is happening or to keep me updated. Every time I call them, I get no useful information. It feels like they're trying to hide something and avoid being transparent about what is really going on with my car. To make matters worse, they have now started to decline my phone calls altogether. This lack of communication and transparency is completely unacceptable. I trusted Ontario Volkswagen with my vehicle, and they've done nothing but disappoint. I expected much better service from a dealership representing such a reputable brand. Avoid this place if you value your time and peace of mind.

Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He was nice and got us financed with the help of the finance guy Don! They’re great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!!

I want to thank Jimmy and Danny (driver) in the service dept.for all their help, I really appreciate it very much. I will be a VW customer for life😊

The absolute most awful car buying experience of my life occurred at this location. I honestly don't even feel like I was treated like a decent human being by the staff here and the fact that I was a woman gave me them permission to comment on "my attitude." News flash, women are allowed to be opinionated and advocate for themselves. The saddest part, the manager and general manager will do absolutely nothing to try and correct their own finance department's errors. Please steer away. I know one person's bad experience must only be taken with a grain of salt, but I spent many nights awake and crying over the burden placed on my family due to the actions of Ontario VW.

Alvaro was a nice guy. He made the experience not to painful. I still think I could have gotten a better price but it was on me.

I have to say the the team at VW Ontario took great care of me. We got the car we wanted, the price point was spot on, trade in was above others, and they threw in a few extras. Armando and the rest of the team went above and beyond. I’m happy to recommend them to anyone. This was a painless car buying experience. Thank you and look forward to doing more business in the future.

Water pump replacement, that went south. When my car was returned to me.... It suddenly had a huge gap in the steering and then Jimmy explained that my lil beetle needed a wheel alignment and tires. Well yeah, now it does with that huge play in the steering now!!!!! If Ontario did not want my business, someone should have just told me, like the good ol' Southerners share their feelings. My steering did NOT have a gap before entering the dealership. Changing the water pump should never change the gap in the steering. Finding another dealership fa far far away.

I went to the dealership with a specific vehicle in mind and Dennard delivered! He and Eduardo made a great team. Definitely recommend Ontario Volkswagen!

I just bought a new VW @ Ontario VW. The salesman name Lavel Darty was a good salesman, friendly, very helpful and professional. So I recommend anyone who want to buy a new or used car go to Ontario VW in Ontario and look for lavel Darty

I was a return customer looking to buy one of the last Beetle's made. I already own a 2016. I met Lavel Darty last year when I came in for an oil change. I asked him to find me a 2019 Beetle that was just like my current one. He tried hunting one down for me with no luck. About June he texted wanting to know if I still wanted one, and if so, he'd keep searching. I gave up since the year was half over. Two months later I am at the dealership and there was my car. Jim Willhide i said he'd let him know I was looking for him. Lavel came in, we test drove the car and I agreed to buy it. It was the easiest car purchase I ever made. I wish I could say the entire experience was great but the fly in the ointment was Manager Shant Bashian. I wanted an explanation as to the change in the agreed upon price of the car and his patronizing ego was down right condescending and arrogant. He strutted in to explain that a mistake was made on paper with the price of the car and "He" had to fix it, which resulted in a larger purchase price. I did not get his logic and his high and mighty attitude was very off putting. When I was taken into financing with Michelle who is very nice and quite good at filling in for others, she showed me the price which was not my agreed to price. She went for help. In comes Mr. Personality himself, Mr Bashian. As he enters he says outloud, "I've already explained this to you, do I need to explain it again?" I believe he actually heard himself and realized how unprofessional and demeaning his comment was. I was appalled at his cavalier, pretentious exclamation and he saw it on my face. He quickly changed his tune and said, 'It would be my pleasure to explain this to you 'AGAIN'." Let me say that I love my new car, I love the professionalism and can do attitudes of Jim Willhide, Lavel Darty and Michelle. I'm thankful that I got the last car I ever hope to own, because I will not have to do business with Mr. Bashian again. I am not going to let a Little fly ruin my past and future experience with Ontario VW. My past 3 1/2 years of doing business with Jim and Lavel has been great and will continue I'm sure as long as I have a fly swatter.

WARNING: If you are looking for a real lemon, please save yourself a headache and go to your nearesr farm. DO NOT purchase a used vehicle from this dealership we will guarantee you will buy a lemon from here. We have been returning customers and time and time again Alvaro always goes out of his way to meet our family needs. Alvaro will always get more than 5 Stars from us, now Management and the Service Department not even a star. Because our belief in the VW product and Alvaro’s Excellent Customer Service we decided to buy a used GTI for our son while helping him establish his credit. During the sales transaction General Manager Shant Bashian facilitated for us to sign the last of the contract. Mr. Bashian was speaking volumes of this “amazing” car that former owner had to get rid of it because his wife just couldn’t get the hang of learning how to drive a car with manual transmission (keep this in mind), the sale was executed. We took the car home and noticed that the clutch was not operating properly, so after 3 days we called the dealership back and was asked to bring it back. Mr. Bashian gave it a “quick test drive” and came back basically telling me that I burnt the clutch and that I am now responsible to pay for the repairs and they would not accept any ownership or responsibility for the mishap. I am not sure whether Mr. Bashian believes he is the only General Manager who abuses his authority over his staff or a Demigod who does not have any customer service etiquette or the customer’s best interest believing he could rip off customers so his pockets could continue to grow. We are not even sure how he managed to take over a prestigious position with such approach in blaming customers and instilling “accountability” to a customer? I informed Mr. Bashian that was a load of bull that there was no way we could have burnt a clutch in less than 100 miles and allowed them an opportunity to fix their mishap otherwise we would never EVER do business with them. So the VW Ontario team reassured us they would look into it further and would get back to us. Only to wait a day later and be told it would cost us $3,500 to fix it! We reminded them that we haven’t even had the car financed yet Mr. Bashian stated he would look further. A day later passed by and now as a “Good Faith” and his efforts to meet us “halfway” if we pay $1,500 they would fix it. Ummm we reminded him we are not here to “negotiate” another sales transaction for their mistake. At this point Mr. Bashian stated his offer is “firm” and if we arranged for the car to be fixed somewhere else it is our responsibility. Supposedly they put the car back together and we picked up the car only for the car to be in an inoperable situation so we ended up getting it towed at our expense. Interesting piece to all this story is that while I was at the Service Department waiting a representative expressed his sympathy towards our negative experience with Mr. Bashian. The Representative informed me that he was interested in buying the GTI for himself, but noticed the clutch “just didn’t seemed right” so he left it alone.....the Representative expressed frustration with management there and often observed Mr. Bashian completely disregarding customer’s best interest and in this case he opted to blame and attempted to pull another sales prank over our heads as opposed to really addressing the issue with the owners of the dealership and alleviating the issue... but instead fabricates lies to cover his trail of lies (or he thinks) we will definitely allow a Judge make that determination.

First off mom was really nice, but I got my car serviced here a year ago took almost a month to get it back and the same part that was fixed is now broken again. Also found screws missing and the turbo wasn’t put back properly. Whoever is in charge clearly does sloppy work and is not trustworthy. Do not get your car serviced here. They will charge you an insane amount for labor and do a horrible job. Currently looking into a different mechanic because this dealership couldn’t do the job.

Looking for the perfect vehicle is no easy task, yet Ontario Volkswagen proved this wrong. Tim, Eduardo, and finance worked with me to purchase the ideal truck. They were easy to work with, friendly, and understanding in all aspects of the purchase. I received an excellent deal on my truck, received quick service and left happy. I understand a Ford F-150 is not a VW, but these men knew how to make the buy a stress-free and straightforward ordeal. I did not feel pressured, influenced or lead at any time during my negotiations with any member of the staff. I also felt their warranties, prices, and services were reasonably priced. I hope to return to Ontario VW in the future as my family, and I have owned a VW since 2001. I urge you to strongly consider purchasing both new and pre-owned from these friendly people.

Timothy Gillum helped us out on looking for a family car. We didnt have the best credit, but he made it happen . He gave us excellent costumer service , was honest and didnt rush us into anything. Probably one of the best sale man we have ever had before. Got us into a Atlas, and we love our new car, the entire family is so happy and thrilled with the purchase and Volkswagen made it happen !

I wanted to purchase a white 2018 or 2019 Golf so went to several dealers to look at cars. I first went to Norm Reeves in Irvine (close to my house) and I couldn't believe how patronizing and unknowledgeable they were. There was no way I was going to purchase a car there. I saw online that Ontario VW had a 2018 white Golf on the lot so emailed the internet manager (Lavel Darty) and he called me within 10 minutes (excellent service!) I then drove to Ontario to test drive the car with Lavel. He spent a lot of time showing me the every aspect of the car before I even drove it. He took the time to answer all my questions and was very easy to work with. I purchased the car the next day and Lavel went over all of my financial options (I am a weirdo and brought my macbook in to make sure everything he was showing me was correct - it was). In any case, working with Lavel made my car buying experience simple. He really has a great personality and makes you feel at ease. Thanks Lavel!