Customer Testimonials

Friendly, willing to work with you

I would not recommend this dealership EVER! BE CAREFUL. At first everyone is very kind and wants to help you but when you buy the car they do not take responsibility for anything. I bought my car in September 2024 and after a week the car started to make a noise in the air conditioning, I first contacted the seller where his only request was to blame me for not having bought an extended warranty from them, then I took it for a review and supposedly they did not hear the noise after insisting they only told me that they would ... Read More

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Google - Nov 15, 2024

I would not recommend this dealership EVER! BE CAREFUL. At first everyone is very kind and wants to help you but when you buy the car they do not take responsibility for anything. I bought my car in September 2024 and after a week the car started to make a noise in the air conditioning, I first contacted the seller where his only request was to blame me for not having bought an extended warranty from them, then I took it for a review and supposedly they did not hear the noise after insisting they only told me that they would pay for the work and I had to pay the part to which I did not agree even though I still had a warranty from them. Then my car started making noise from the brakes after having taken it for a 40,000 mile review where they practically did nothing because the windshield wiper fluid was completely empty and they did not even tell me that I had to change the brake pads, then I was almost left without brakes and I had to change the brake pads and discs. I'm finally going to use the spare key that isn't programmed and they want to make me pay more than $400 for that and they're not responsible either, it's my fault for not checking it. I really don't understand anything how they can treat their customers like this.

So usually car dealership people don’t even look at you until they’ve seen your credit score. This place is different. Had a good buying experience. Walked in and was greeted with a smile from one of the managers, Robert. Then we got to meet a great sales guy, Dennard. Dennard knew all the ins and outs of the GTI and was very patient with the extra long test drive, answering questions the entire time. Robert was great to negotiate prices and was an engaging person to make a deal with. After that we got moved to the finance ... Read More

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Google - Nov 12, 2024

So usually car dealership people don’t even look at you until they’ve seen your credit score. This place is different. Had a good buying experience. Walked in and was greeted with a smile from one of the managers, Robert. Then we got to meet a great sales guy, Dennard. Dennard knew all the ins and outs of the GTI and was very patient with the extra long test drive, answering questions the entire time. Robert was great to negotiate prices and was an engaging person to make a deal with. After that we got moved to the finance guy, Noe. Noe was a very nice guy and even helped us shave a bit off our payments and final out the door pricing. Everyone that helped us NEVER made us feel pressured or had the “typical salesman personality”. I’m looking at you Ontario Honda…… Needless to say, we did not buy a cheaper civic at that Honda. Instead I spent a lot more at Volkswagen for a better feeling car and better people to talk to. It felt like each person was personally helping you out. It was a good purchase. Drove away feeling just as excited with the car as when we first came in. Side notes: Dennard: thanks for being a great sales guy, had a lot of fun talking to you and hopefully you don’t have to see snow ever again LOL Robert: your greeting at the beginning really set the tone for the whole thing. It felt welcoming. thanks for being a nice manager to talk to, and I liked the watch you had on. I believe it had a blue bezel on it. Noe: Your kids are beautiful and it’s crazy that she was able to read at 3 years old! Good luck on that Supra build as well!

Ontario Volkswagen team is absolutely amazing. I have been with Ontario Volkswagen for 20 years and I love my Atlas Cross Sport and will continue to keep my loyalty with them as they have been with me. I highly recommend going to this dealership when you are ready to buy or lease a car.

Unfortunately I can not recommend this dealership. I am watching my sons car as he is in Officer training school in the Army. We received a recall on car. He did not purchase at Ontario but I live in Ontario. Set up service and dropped car off. His Volkswagen just turned 30k miles. The service writer was terrific so this review has nothing to do with him. I received a text that the car needed $1750 in service! A car under warranty with 30k miles. I have bought many cars over my life and many brands but this feels like a ... Read More

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Google - Sep 11, 2024

Unfortunately I can not recommend this dealership. I am watching my sons car as he is in Officer training school in the Army. We received a recall on car. He did not purchase at Ontario but I live in Ontario. Set up service and dropped car off. His Volkswagen just turned 30k miles. The service writer was terrific so this review has nothing to do with him. I received a text that the car needed $1750 in service! A car under warranty with 30k miles. I have bought many cars over my life and many brands but this feels like a complete scam! this car has been well maintained and looks new! Must be a memo from the top to pad all service with frivolous maintenance. BTW I looked at his manual to double check before writing this negative review and it certainly needs none of the maintenance listed. Picked up car today and was not given list of maintenance they suggested even though I asked for it! And the worst think to me, is I dropped car off clean and it was returned filthy! with bird droppings all over it! you could not of noticed. the windshield was so dirty the guy who brought it out ran wipers just to see out and the dirt was just wiped all over. A very distasteful

Momin and Alvaro with Ontario VW took great care of us on the purchase of my son’s first car. They answered all our questions and took care of us as if we were family. We would highly recommend them to anyone looking to buy a new car in today’s crazy times.

I worked directly with Melissa Madrid. She was awesome in every way; super attentive to the transaction, willing to answer every single question that I had, patient in working through the details, and efficient in making sure that the transaction was as absolutely simple as possible. She and my entire experience were GREAT!!

Great transparent, detailed up front experience. I initiated my inquiry over the phone and they took the time to work thru the options and everything was explained to my satisfaction. When I arrived I was able to drive the vehicle and become comfortable with the process free of pressure. When it came time to complete the process everything was exactly as advertised. It’s great to get straight answers, and have them delivered on!

It was a semmless visit. The salesperson understood our needs and it was a pleasure doing business with the entire sales team.

Matt and Brian were absolutely amazing! They showed so much empathy and went above and beyond to get me a great deal!! Very very happy! Got my first car 10 years ago from them and so happy to have gotten my second from this dealership

Worst experience ever!!!! Can’t get ahold of parts or service I had to go to a different dealership. They had my part here for weeks and when I came to see if they had it , it had already been here for weeks . The parts rep told me he forgot to write down my number so he couldn’t contact me to let me know , when he had my email as well and when I told him he had my email he was like “oh yea haha I forgot sorry” and to top it off my part was stained!!! Drove 2 ... Read More

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Google - Aug 13, 2024

Worst experience ever!!!! Can’t get ahold of parts or service I had to go to a different dealership. They had my part here for weeks and when I came to see if they had it , it had already been here for weeks . The parts rep told me he forgot to write down my number so he couldn’t contact me to let me know , when he had my email as well and when I told him he had my email he was like “oh yea haha I forgot sorry” and to top it off my part was stained!!! Drove 2 hours and the manager was not apologetic at all said he has only been here 2 weeks and he was argumentative laughing super unprofessional instead of setting an example for the rest of his employees and correcting their mistake. I have a 9 month old baby and my bf is in a walker and I had to come all the way down for this! I wouldn’t recommend this dealership AT ALL!! If I could leave 0 stars I would !

I am incredibly disappointed with the service I received at Ontario Volkswagen. Despite spending $3000 on previous services without any issues, I was declined service recently because my car was labeled as "totaled." This was particularly frustrating because the real issue was the ECM, which I wanted to replace and reprogram to fix my ongoing problems with the transmission, fuel delivery system, and air induction system. It's shocking and humiliating that they would refuse to help now, especially in front of other customers and employees. I had always thought this dealership was cool, as I frequently purchased parts ... Read More

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Google - Aug 6, 2024

I am incredibly disappointed with the service I received at Ontario Volkswagen. Despite spending $3000 on previous services without any issues, I was declined service recently because my car was labeled as "totaled." This was particularly frustrating because the real issue was the ECM, which I wanted to replace and reprogram to fix my ongoing problems with the transmission, fuel delivery system, and air induction system. It's shocking and humiliating that they would refuse to help now, especially in front of other customers and employees. I had always thought this dealership was cool, as I frequently purchased parts and received discounts. However, this experience has completely changed my perspective. To the management: I hope you read this and take action. Your refusal to service my car was unacceptable and disrespectful. I will be contacting the dealer store manager to address this matter further. DO BETTER!!

I recently sent my Volkswagen ID.4 to Ontario Volkswagen for maintenance and to fix some recalls. Unfortunately, my experience has been nothing short of a nightmare. My car has been stuck there for over two weeks, and I haven't received a single call from their service advisors to explain what is happening or to keep me updated. Every time I call them, I get no useful information. It feels like they're trying to hide something and avoid being transparent about what is really going on with my car. To make matters worse, they have now started to decline ... Read More

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Google - Aug 5, 2024

I recently sent my Volkswagen ID.4 to Ontario Volkswagen for maintenance and to fix some recalls. Unfortunately, my experience has been nothing short of a nightmare. My car has been stuck there for over two weeks, and I haven't received a single call from their service advisors to explain what is happening or to keep me updated. Every time I call them, I get no useful information. It feels like they're trying to hide something and avoid being transparent about what is really going on with my car. To make matters worse, they have now started to decline my phone calls altogether. This lack of communication and transparency is completely unacceptable. I trusted Ontario Volkswagen with my vehicle, and they've done nothing but disappoint. I expected much better service from a dealership representing such a reputable brand. Avoid this place if you value your time and peace of mind.

I recently sent my Volkswagen ID.4 to Ontario Volkswagen for maintenance and to fix some recalls. Unfortunately, my experience has been nothing short of a nightmare. My car has been stuck there for over two weeks, and I haven't received a single call from their service advisors to explain what is happening or to keep me updated. Every time I call them, I get no useful information. It feels like they're trying to hide something and avoid being transparent about what is really going on with my car. To make matters worse, they have now started to decline ... Read More

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DealerRater - Aug 5, 2024

I recently sent my Volkswagen ID.4 to Ontario Volkswagen for maintenance and to fix some recalls. Unfortunately, my experience has been nothing short of a nightmare. My car has been stuck there for over two weeks, and I haven't received a single call from their service advisors to explain what is happening or to keep me updated. Every time I call them, I get no useful information. It feels like they're trying to hide something and avoid being transparent about what is really going on with my car. To make matters worse, they have now started to decline my phone calls altogether. This lack of communication and transparency is completely unacceptable. I trusted Ontario Volkswagen with my vehicle, and they've done nothing but disappoint. I expected much better service from a dealership representing such a reputable brand. Avoid this place if you value your time and peace of mind.

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Very good experience and helpful.

We went into Ontario VW after looking extensively at the options to add a new vehicle to our family. We decided to look at a Taos. We walked into Ontario VW and were immediately greeted by Mo who took us to all the available Taos to see what was available. We decided on one after a test drive and the purchase process continued to be made easy by Mo, his manager Brian and at the end once we agreed on price.. Eduardo in Finance. Everyone was extremely kind, friendly and did not make a normally stressful situation hard. They in ... Read More

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Google - Jul 19, 2024

We went into Ontario VW after looking extensively at the options to add a new vehicle to our family. We decided to look at a Taos. We walked into Ontario VW and were immediately greeted by Mo who took us to all the available Taos to see what was available. We decided on one after a test drive and the purchase process continued to be made easy by Mo, his manager Brian and at the end once we agreed on price.. Eduardo in Finance. Everyone was extremely kind, friendly and did not make a normally stressful situation hard. They in fact all made it easier and smoother for us. We were impressed with how attentive everyone was even the entire service department who checked on us while we waited for paperwork. With Mo checking on us as well we felt very well taken care of. After the handshakes and smiles from the entire sales team our family now had a vehicle we are proud to say came from Ontario VW and would highly recommend and return to in the future. Thank you Mo, Brian and Eduardo for making this the easiest sales experience we ever had. We appreciate every single one of you.

Click Bait pricing online. Alvaro contacted me and kept asking my number. But only thing he provided is wrong pricing. Online says something and he sent out something. Thanks I read bad reviews before heading over there. I am glad I did not waste my time going there.

Worst experience at any dealership I've ever been to for servicing. Charged me $424 for two diagnostic tests (took them less than 2 hours to diagnose) to tell me to use different gas and cleaned the rain gutters from the moonroof of my Tiguan. Will never go back to this dealership again. Will have my husband work on anything necessary and sell it for scraps. That will be the last dollar you see out of me. Shame on you for not giving me my car back immediately when I first asked as well, but proceeded to clear the rain gutters for ... Read More

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Google - Jul 18, 2024

Worst experience at any dealership I've ever been to for servicing. Charged me $424 for two diagnostic tests (took them less than 2 hours to diagnose) to tell me to use different gas and cleaned the rain gutters from the moonroof of my Tiguan. Will never go back to this dealership again. Will have my husband work on anything necessary and sell it for scraps. That will be the last dollar you see out of me. Shame on you for not giving me my car back immediately when I first asked as well, but proceeded to clear the rain gutters for over 2 hours. I will never buy Volkswagen again and I'll warn anyone I come across over the years to stay away from your dealerships.

Sales person M did not have correct knowledge of the VW 0% apr promotion and did not confirm with his manager which led to me and my wife not making a complete informed decision of whether to choose the standard or s ID4 trim levels. We would rather choose the cheaper alternative. After asking if the 0% apr applied to the standard he responded no, only to s trim. Additionally calls to confirm after purchase if standard trim applied I was told by M that he and his manager are with a customer and will get back so felt brushed off once ... Read More

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Google - Jul 3, 2024

Sales person M did not have correct knowledge of the VW 0% apr promotion and did not confirm with his manager which led to me and my wife not making a complete informed decision of whether to choose the standard or s ID4 trim levels. We would rather choose the cheaper alternative. After asking if the 0% apr applied to the standard he responded no, only to s trim. Additionally calls to confirm after purchase if standard trim applied I was told by M that he and his manager are with a customer and will get back so felt brushed off once we made the purchase. Which neither did. I had to call multiple times which fortunately another salesperson picked up and listened to my concern and said he would forward to the manager. I had to call back again and finally was transferred to R the manager. I explained my situation where we weren't given the proper information and so bought a s trim level however my family and I would have chosen the standard. Also explained when asking other dealers they were quoting around 39k out the door while ontario volkswagen was 43k. I asked if anything can be done to make up the difference for example regarding the down that we put however R just offered condolences and sorry about buyers remorse and they will talk to said salesperson. To be frank that is fair according to the law however we feel overall like we paid way more than other dealers. Our experience felt more like a typical dealer that wants to sell few but catch some at a high price rather than a competitive pricing dealer off the bat where you feel they would rather sell more cars at a better price for the customer. Seems they would rather throw a high price and if it catches then it catches. In general our fault for not shopping around more. To make matters worse we recently tried to install a carseat and found that the rear right seat belt doesn't lock when fully retracted out. The other two rear seats do lock when fully retracted. Now we have to make a special trip to get this safety concern fixed. Additionally some smaller items found was the rear bumper had a scuff/scratch mark line before leaving the lot which we told M. Then later we find the left side outside door panel pops out a bit like its missing glue and the interior front left air vent is broken and doesnt close. We are extremely disappointed in the lack of training of the sales staff and persistence in wrong information. Also we are disappointed in the quality of the vehicle itself as even a critical safety element is missing from the vehicle. Seat belt retract locking. Now to fix all of these things we have to schedule special time off from work and child care since we have 3 children under 5

I got my 3 services done from this shop , and oil change. And no one not once’s told me my engine oil was leaking. What were you guys waiting for to get it worse so you can make more money. I hope when I come to your shop you handle this, and I’m not gonna pay for it

Service department is top notch. Very thorough vehicle inspection and let's you know what needs to be fixed now and what can be fixed later.

Alvaro was amazing. He made the car leasing experience a breeze. He worked with our limited time frame to make sure everything was as efficient as possible. Also, you didn't have the exact car I wanted on the lot, but within 24 hours it was there and I was driving it home.

My service tech was nice, kind and provided a lot of help and communication. I was in and out with zero concern or worry.

Dennard was our sales associate and he was terrific! He took the time to go over multiple quotes for different vehicles and was very helpful and not pushy at all when helping us with our decision. Everything was going smoothly and then we got to financing. It was very confusing in this part of the negotiation and Eduardo was not helpful in this regard. He was not clear in his explanation of the various parts of the deal and was distracted through the process. At different points between documents, he was on his phone and we had to wait for ... Read More

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Google - May 12, 2024

Dennard was our sales associate and he was terrific! He took the time to go over multiple quotes for different vehicles and was very helpful and not pushy at all when helping us with our decision. Everything was going smoothly and then we got to financing. It was very confusing in this part of the negotiation and Eduardo was not helpful in this regard. He was not clear in his explanation of the various parts of the deal and was distracted through the process. At different points between documents, he was on his phone and we had to wait for him to explain what we were signing. At one point he was as confused going over the price breakdown as we were! We felt uncomfortable throughout the financing process. We also didn't appreciate the continued push to purchase add-ons. Overall, Dennard was great and we recommend him very highly. But the financing department personnel soured our experience.

Alvaro in sales and Michael in service made my VW experience memorable

I purchased a Tiguan on April 15th, and Salesperson Alvora secured me a great deal. If you seek efficiency and a good deal, look no further than him and his colleagues.

Alvaro Garcia was great to work with. His follow through was excellent. This was one of the easiest car buying experience that I've had.

Just purchased my second car here. Outstanding service.

Service Advisor was nice and courteous. The waiting area was neat and clean. I was able to work while waiting for my service was done.

I’ve NEVER walked away from a car deal. EVER. Up until yesterday. Everyone was friendly, welcoming and were willing to work with us. Everyone except their finance director Eduardo. I was all set to buy the car on Sunday but their computer system was down. I agreed to leave 1/2 of the car’s cost as a down payment and come back to pick it up a few days later. On Wednesday I went happy as a clam to pick up my new much needed car only to walk away disappointed and frustrated. I pretty much had the keys in ... Read More

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Google - Apr 18, 2024

I’ve NEVER walked away from a car deal. EVER. Up until yesterday. Everyone was friendly, welcoming and were willing to work with us. Everyone except their finance director Eduardo. I was all set to buy the car on Sunday but their computer system was down. I agreed to leave 1/2 of the car’s cost as a down payment and come back to pick it up a few days later. On Wednesday I went happy as a clam to pick up my new much needed car only to walk away disappointed and frustrated. I pretty much had the keys in hand. My dad was helping me with the loan but we did not want him on the registration. According to Eduardo, it couldn’t be done but I know there are ways around this (another dealership helped us with this). We also asked to see if they could find a bank that could possibly give us a better interest rate and he really didn’t bother to try. He was extremely short with us and I was completely thrown off guard by it. We were hoping he would at least take the time to check but, instead Eduardo stated “We are not in the business of turning people away” as he’s pushing our undeposited check to us. We immediately walked out. Needless to say, I went to another VW dealership, had a much better experience and got everything we asked for. I even got the car for a better price.

They were very professional and knowledgeable

Matt was awesome! Very friendly and respectful. Also very knowledgeable about the car

(Translated by Google) They treated me very well and helped me choose my best option to buy a new vehicle for the first time. (Original) Me atendieron muy bien y me ayudaron a escoger mi mejor opción para comprar un vehículo nuevo por primera vez

Couldn’t be more thankful that we landed at Ontario VW. We could’ve went to any other dealership, but I knew this was the one. The moment we walked in, we were greeted, treated with respect, and because I knew what I wanted, it made the process much easier. Our salesman, Eric, was absolutely amazing. He educated me on the SUV and it made me want the vehicle even more. The sales manager that evening, Brian was very welcoming to my family (including my children) and made us feel welcomed. Anyone knows that buying a car can be a ... Read More

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Google - Mar 21, 2024

Couldn’t be more thankful that we landed at Ontario VW. We could’ve went to any other dealership, but I knew this was the one. The moment we walked in, we were greeted, treated with respect, and because I knew what I wanted, it made the process much easier. Our salesman, Eric, was absolutely amazing. He educated me on the SUV and it made me want the vehicle even more. The sales manager that evening, Brian was very welcoming to my family (including my children) and made us feel welcomed. Anyone knows that buying a car can be a long process but being there did not make us feel that way. Overall, I am pleased with the legendary service we received from the staff at Ontario VW. I am all smiles with my purchase.

Had a very good first experience with your online appointment process. Excellent service by my service writer and very helpful.

Jimmy is always so helpful, calm, kind and patient. The whole team is great but he does a wonderful job at making sure the customer is informed.

I liked text video inspection. Because normally shop will just call & tell you what's wrong with your car.

A big thank you to service advisor Steven Watkins and the techs that worked on my car. This was my first time using this dealership as I live in Illinois, I did a road trip from Chicago to LA and after a few days I had a check engine light come up. I called in the afternoon and Ontario VW was able to get me in the next day at 8am. They diagnosed and it turned out to be an emission issue, thankfully they were able to get the part replaced the same day. Steven did a very good job ... Read More

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Google - Mar 9, 2024

A big thank you to service advisor Steven Watkins and the techs that worked on my car. This was my first time using this dealership as I live in Illinois, I did a road trip from Chicago to LA and after a few days I had a check engine light come up. I called in the afternoon and Ontario VW was able to get me in the next day at 8am. They diagnosed and it turned out to be an emission issue, thankfully they were able to get the part replaced the same day. Steven did a very good job of explaining everything and was very knowledgeable. Overall very professional and made everything simple. Thanks again!

Removal of Lyft or Uber option from Dealership. I do rely heavily on the option to schedule a ride home from the dealership as I have no other option to return home.

Jim is the man, He takes care of my personal cars and work fleet cars. Always prompt, great communication and service.

The whole team worked together to make everything happen quickly. From having a great selection, quickly appraising my trade in and the finance department getting it done. I was very happy with the whole process.

The entire process was seamless until one of the managers started to question if we even had the cash in the bank to cover the cost of the car since we were buying it cash. We felt offended by that, obviously we had the money or we would not have made a cash offer. It was late on Sunday evening and we were trying to figure out the best way to pay, he assumed we did not have the money and that is why we were racking our brains trying to figure this out. The person at financing was very ... Read More

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Google - Feb 23, 2024

The entire process was seamless until one of the managers started to question if we even had the cash in the bank to cover the cost of the car since we were buying it cash. We felt offended by that, obviously we had the money or we would not have made a cash offer. It was late on Sunday evening and we were trying to figure out the best way to pay, he assumed we did not have the money and that is why we were racking our brains trying to figure this out. The person at financing was very short with us, he either had a bad day or a long day, we were his last customers for the day, but I felt that we were owed the same courtesy as if we had been first of the day. He did not even say, "congratulations". He made us feel as if we were a burden.

They kept their word about getting my car fixed even though the part was in back order

Jaime was very professional and Knowledgeable. He keep me updated throughout the service process.

The service is bad , the prices are rip off and this will make me never consider VW again for any car in the future , they even charge me surcharge for paying with credit card and they charge me $500 for a small part . This is insane .

Nice and clean dealership. Helpful good service employees

This place is a joke, made us drive 40 minutes to find out they sold the car we were going to buy. Set up an appointment and everything. The service manager knew as well. Pretty sad, best part was they didn’t even apologize for it. But don’t worry they were super nice and excited to show us the car they sold under our nose.

Unprofessional sales man, Alvaro, big ego, and have no knowledge about their product. I ask them to show me the new ID 4 adaptive cruiser control, the sales manager has no clue about it and says: have you drive any other cars? It’s like every other car. (Which every car is different, not to mention Tesla don’t even have buttons). And I ask how about line keeping function, and the guy says only pro s plus come with line assist ( but actually is a basic function for all trims). Bro just expect you to learn everything about doing his ... Read More

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Google - Oct 29, 2023

Unprofessional sales man, Alvaro, big ego, and have no knowledge about their product. I ask them to show me the new ID 4 adaptive cruiser control, the sales manager has no clue about it and says: have you drive any other cars? It’s like every other car. (Which every car is different, not to mention Tesla don’t even have buttons). And I ask how about line keeping function, and the guy says only pro s plus come with line assist ( but actually is a basic function for all trims). Bro just expect you to learn everything about doing his job and pay he extra for that. End up buying from San Bernardino, stuff there is more knowledgeable about their products and very nice. Just don’t buy it from this guy, don’t encourage lazy ego people. Buy it from the people that’s hard working and understand customer service.

the service department is inconsistent to the findings of what my vehicle break condition is. I went a few weeks ago for a recall and was told the front breaks were at 2mm and I just went last week for another maintenance service and now was told that the front breaks were now at 4mm. HOW DO BREAKS GROW!?!?!? This to me seems like service techs/ VW trying to take advantage of their customers instead of taking care of them and treating them with respect.

If I could rate less I would. EXTREMELY DISAPPOINTED with my experience. After less than 6months owning the car the check engine light went on. Took it to dealer, they said not to worry it’s covered. At the end of their diagnosis they handed me a bill for one hour of labor claiming the problem is from and “outside force”. They blamed “bad fuel”. I only purchase top tier certified fuel at the standard rating specified by VW. So basically they are calling me a liar. I will never purchase another VW in my life and will only spread ... Read More

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Google - Aug 18, 2023

If I could rate less I would. EXTREMELY DISAPPOINTED with my experience. After less than 6months owning the car the check engine light went on. Took it to dealer, they said not to worry it’s covered. At the end of their diagnosis they handed me a bill for one hour of labor claiming the problem is from and “outside force”. They blamed “bad fuel”. I only purchase top tier certified fuel at the standard rating specified by VW. So basically they are calling me a liar. I will never purchase another VW in my life and will only spread that same sentiment to my friends and family. Shame on you for not backing your product & warranty.

Update - Sept 13, 2023. No one has reached to me yet from Ontario VW. This the value they give to unsatisfied customers once they have your money. Brought in my car, after purchasing used from Audi Ontario, for no sound from the radio. Turns out that a VW subwoofer, along with the wiring harness, had been added to the car after purchase. My complaint is it took your team $1,900 of technician time to find out that the subwoofer was missing, the reason for no sound. I think your techs should have been able to detect this faster. $1,900 is A LOT of ... Read More

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Google - Aug 9, 2023

Update - Sept 13, 2023. No one has reached to me yet from Ontario VW. This the value they give to unsatisfied customers once they have your money. Brought in my car, after purchasing used from Audi Ontario, for no sound from the radio. Turns out that a VW subwoofer, along with the wiring harness, had been added to the car after purchase. My complaint is it took your team $1,900 of technician time to find out that the subwoofer was missing, the reason for no sound. I think your techs should have been able to detect this faster. $1,900 is A LOT of money for us regular people. UPDATE - August 15. No call back yet or any communication from Earl Reed after send him an email the very next day. This must not be an important issue for him.

We are trying to buy out leased car, and VolksVagen of Ontarior is charging $999 for a gps tracking system STARGARD, which has not been installed in my car and we do not want it to be installed. This dealership says the fee is mandatory regardless we want it to be installed or not, because the company has no other way to make money from buy-out car and this is the only way to do it.

As a Volskwagon owner for the past 4 years, it is always disappointing and draining I when having to take my vehicle in for servicing/oil change. I am always waiting for my vehicle no less than 4 hours and that is with having an appointment. There is no sense of time, majority of the time the employees are talking amongst each other, and my car has been ready for at least an hour.

We bought the new ID.4 for Mother’s Day and we told the dealer we wanted the one with 275 miles and he told us multiple times we were getting that one and I kept trying to fully charge my car and it wouldn’t go past 205 or 206 and then I just checked the sticker that was tucked away in my dash board and I found out they gave me one with 206 miles on it… I am so upset and I would not have bought my car through them if I had known they would take advantage of me like that. ... Read More

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Google - Jun 19, 2023

We bought the new ID.4 for Mother’s Day and we told the dealer we wanted the one with 275 miles and he told us multiple times we were getting that one and I kept trying to fully charge my car and it wouldn’t go past 205 or 206 and then I just checked the sticker that was tucked away in my dash board and I found out they gave me one with 206 miles on it… I am so upset and I would not have bought my car through them if I had known they would take advantage of me like that. I even went through the Costco fleet at this dealer and it still happened. I am not happy with this purchase 🙁 I wanted the 275 mile range and was ASSURED I would get it. But I did not.

Dont know where to start, really bad sales service at time of purschasing my car in 2020 and now having engine problems; (Manny manager) suppose to get me a rental car to take my car for further inspection and its going on 2 months that I have not heard from manager. Just cant believe that a dealer does not have a loaner or get me a rental to their customers. I also left a message to talk to Sales manager and same have not heard from him since April 2020. Really frustrating going through all this; I am definitely not referring or recommending ... Read More

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Google - Jun 16, 2023

Dont know where to start, really bad sales service at time of purschasing my car in 2020 and now having engine problems; (Manny manager) suppose to get me a rental car to take my car for further inspection and its going on 2 months that I have not heard from manager. Just cant believe that a dealer does not have a loaner or get me a rental to their customers. I also left a message to talk to Sales manager and same have not heard from him since April 2020. Really frustrating going through all this; I am definitely not referring or recommending anyone to this dealer.

I’m tired of going to this location and being quoted a fair price, and then once possession of my car is taken, I am quoted a new price that is always thousands of dollars higher. I am aware that this location makes assessments on behalf of the diagnostic work, new parts, attention, and so forth that my car needs. I am aware that it is likely that the final price will always be higher than the originally quoted price due to unforeseen maintenance needs. I am aware of all of this and do not need it to be explained ... Read More

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Google - May 29, 2023

I’m tired of going to this location and being quoted a fair price, and then once possession of my car is taken, I am quoted a new price that is always thousands of dollars higher. I am aware that this location makes assessments on behalf of the diagnostic work, new parts, attention, and so forth that my car needs. I am aware that it is likely that the final price will always be higher than the originally quoted price due to unforeseen maintenance needs. I am aware of all of this and do not need it to be explained to me. It is still disheartening and makes me feel scammed each time I am forced to go to this location and something of this sort is pulled on me. This last visit, I was quoted $150.00 for an oil change repair. When I gave possession of my car, I was contacted two hours later and quoted a final price of $2,200.00. I had to deny most of the service my car “needed” because $2,200.00 is not a fair price for basic changes such as a “coolant container swap”. I am used to this treatment from Ontario Volkswagen and at this point I expect to be taken advantage of in this way every time. I have been dealing with this location for 4 years and I regret buying my Jetta from you every visit. After being hassled and harassed by the finance associate who sold me a ridiculous warranty that covered nothing and wasted my hard earned money (as a 23 year old) for 2 years before I cancelled it (which was still unable to lower my monthly fee on my car) you guys continue to let me down and make me feel like a worthless customer you try to suck dry every time.

I took my car to Ontario VW for oil change and fix my console panel next to driver side this morning and I have been taking my car to this dealership for the last five year, two years ago, they broke a console panel when they were fixing my air conditioner and total two times to fix it, Today, I ask the sale rep that I need to talk to manager to find out what is the issue and why they ca fix it and he called me back and I told him that I am not happy with service ... Read More

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Google - May 12, 2023

I took my car to Ontario VW for oil change and fix my console panel next to driver side this morning and I have been taking my car to this dealership for the last five year, two years ago, they broke a console panel when they were fixing my air conditioner and total two times to fix it, Today, I ask the sale rep that I need to talk to manager to find out what is the issue and why they ca fix it and he called me back and I told him that I am not happy with service and what he can do to fix the issue, His response was I am not going to write you a check ! I did not asked for money. he promise to investigate and call me back as why they did not fix the panel last couple times and of course he never call me , I also requested talking to asking sale associate and no luck , I did promise him to write my honest experience online.

Jaime took 15 min just to check me in to an appointment. Two others were checked in before me and got there after me. I also had to ask him multiple times for updates and if he could check on things. I asked him for a water and he never got it made an excuse about being out and didn't offer anything else. He also was on personal calls at the counter. This was my first time here and I was not impressed with him or the service i encountered here.

I was sold on a service package only to find out it’s only covers every 10,000 miles. But, hey that’s on me. However, they’re scheduling service appointments a month out. Not worth the purchase price for the service package. Don’t get sold like I did. It’s not worth it.

we got a use car. from Ontario Volkswagen When they sell the car are so nice they ofert a drink or anything to make you fell amazing When finally got you. The stop answering the call ,car broke down avery single month from the last 8 months Charge for diagnostic avery single time. after they say was fix several times guessing was wrong cars still on the dealer now. they say its a 5k just to brakedown the engine to see was. wrong , we paying for a car that we just drive 6k miles. in the last 8 month since we got ... Read More

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Google - Feb 13, 2023

we got a use car. from Ontario Volkswagen When they sell the car are so nice they ofert a drink or anything to make you fell amazing When finally got you. The stop answering the call ,car broke down avery single month from the last 8 months Charge for diagnostic avery single time. after they say was fix several times guessing was wrong cars still on the dealer now. they say its a 5k just to brakedown the engine to see was. wrong , we paying for a car that we just drive 6k miles. in the last 8 month since we got it they dosen't offert any rental car or fix anything just charge and charge Avery time we have to speak from one person to other and no one give us a answer they say we gone call back. and never did. we spend over 10 k on towing , rentals ,uber and car that we cant drive

Nearly 4 hours to complete the job, simply ridiculous ! Plus when the vehicle was done & pulled up to the front it took about 30 to 40 minutes for our paperwork to be complete & have our keys in our hands ! If you can't handle so many clients don't book so many per hour !

very upset first time doing oil change here and last I have never waited 5 hours and with appointment. I got my vehicle here but won't be back for oil change . so upsetting

I’ve brought my Atlas in now a total of 3 times. All 3 times I have complained about the brakes. Each time they claim they are fine. They are not fine. They make a horrid screech close to a grinding noise. When I drive down hill and press hard on my brakes for any abrupt stop the brakes including rotors sound so bad. Every time I pick up my car from service my brakes sound worse.

I have brought my Jetta in 8 times since 2019 for loud brakes, squeaking, squealing and grinding. It has NEVER been completely fixed or resolved. I have gone to both Bozzani VW in West Covina and Ontario VW. I am convinced there is something fundamentally wrong with volkswagen brakes. Just how many times must a person come in with the same concern over and over to constantly be told mechanically they function, I have been told to brake harder, to get dust off, that the brakes don't make noise once they are warmed up, yes they do. All these excuses are ... Read More

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Google - Dec 2, 2022

I have brought my Jetta in 8 times since 2019 for loud brakes, squeaking, squealing and grinding. It has NEVER been completely fixed or resolved. I have gone to both Bozzani VW in West Covina and Ontario VW. I am convinced there is something fundamentally wrong with volkswagen brakes. Just how many times must a person come in with the same concern over and over to constantly be told mechanically they function, I have been told to brake harder, to get dust off, that the brakes don't make noise once they are warmed up, yes they do. All these excuses are ridiculous. No other car I have ever owned had annoying loud brakes like this and sometimes I am embarrassed when pulling up to a stop around other cars that they also can hear my brakes making these crying noises, in addition I can hear it in the cabin and feel it when it grinds. The brakes new pads and rotors were recommended if the sounds persist which I know they will because it has never been fixed right by volkswagen. I expected after this many attempts VW would replace the rotors and pads under warranty but nothing as such has been offered. I have owned other brands of cars and never have I been told to adjust the way I drive to accomodate a problem with the brakes. Running around with brakes like this is not a normal condition of a vehicle that should just be accepted as oh well that's how it is! I don't appreciate the run around and nothing ever being fixed. In addition the coffee machine in the waiting area was broken and had to ask for water nothing was offered.

I scheduled 30,000 mile oil change and recall. SA up sold my wife $180 unnecessary brake flush at drop off. She was suggested it’s a good idea since she has the extended warranty. Also received coupon for oil change that wasn’t applicable to her car.

I had an appointment at 10 but my car was not worked on until approximately 11:30. The service was a simple warranty fix (change the brackets on the unit that controls the moonroof. Also, whoever installed the brackets left the fabric surrounding it dirty (looked like grease). The service advisor was very responsive. This is on the technician

I have never written a review below 4 stars because I would much rather spend my time focused on the good and beautiful things that surround us than criticizing companies and their employees. We all know it’s been an extremely hard few years… but after EIGHT MONTHS of having our vehicle at this dealership for repair, only to have them finally let us know our car is ready but not actually working and probably needs another $1700 repair - and what started as a $2100 repair (already majorly painful) is now turning into $4075 - something needs to be said. I wish I ... Read More

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Google - Oct 19, 2022

I have never written a review below 4 stars because I would much rather spend my time focused on the good and beautiful things that surround us than criticizing companies and their employees. We all know it’s been an extremely hard few years… but after EIGHT MONTHS of having our vehicle at this dealership for repair, only to have them finally let us know our car is ready but not actually working and probably needs another $1700 repair - and what started as a $2100 repair (already majorly painful) is now turning into $4075 - something needs to be said. I wish I could go back in time and tell myself to stay far away from this dealership. Their lack of communication, non-existent customer service, and speed of service, has wasted us more time and energy than I want to think about. My husband finally resorted to calling VW of America to file a formal complaint - only to be put on hold for an hour and a half until he finally gave up. We now need to pay $2400 (that we owe for the repair that didn’t solve the problem) and get it towed to a mechanic and business that won’t ignore us and then charge us exorbitant amounts. Jim, the service drive manager, reached out to us last week, and has been the only person in 8 months to apologize and to to be helpful and communicative. (Thank you, Jim!) Still, I can’t encourage anyone out there more strongly to steer clear of this place if you can.

Was asked to come back 3 hours later. Service still took 2 1/2 hours

Taking 4 hours just for an oil change. Car has been sitting on the side for about 2 hours and when asked if it was done, they told me they were close to being done. Never gave me an estimated time. All the other customers were there for about 3 to 4 hours also.

I was overcharged for an oil change on 8/31/2022 for services I did not authorize like tire rotation and multipoint checks. I was charged $112.

The finance manager showed no integrity to me,I canceled the gap insurance with him and two months later I found out that he never did and he blamed somebody else

Took my car in for oil change. Technician put dent in my door, scraped either white paint. Service Manager was nice, told me would take care of. One week later picked up rental that was nasty, pet hair covered entire dashboard and seats. Gas tank empty, light on and started to beep before I could get to ⛽ station. Very disappointed. VW damaged my car and gave me a dirty car without gas. Upon returning rental I will make a complaint to Manny, Service Manager

I purchased a maintenance package but I was told it was only for 10000. 20,000 and 70,000 services. Who in their right mind will pay $1200 plus for only the above mentioned services. I had to pay for out of pocket for my 30,000 miles oil change and I feel very upset. Either I was lied to or I was stupid when I paid for the maintenance package. That is deceitful and I am very upset 😡

The service center is the slowest! For a typical oil change took them almost 3 hours with an appointment.

Ive loved Volkswagen for years but I will never go back to this dealer and here is why. I purchased my first car at this dealer and can't believe what has happened to me in the past year. A year ago my water pump went out so I took it in for repair. I payed them 1800 dollars and needed a rental car for long as they had my car. Jamie, the clerk makes a reservation for me at Enterprise to receive a car and says Volkswagen will pay. Enterprise confirms that Volkswagen will pay 100% and sends me an invoice ... Read More

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Google - Jun 24, 2022

Ive loved Volkswagen for years but I will never go back to this dealer and here is why. I purchased my first car at this dealer and can't believe what has happened to me in the past year. A year ago my water pump went out so I took it in for repair. I payed them 1800 dollars and needed a rental car for long as they had my car. Jamie, the clerk makes a reservation for me at Enterprise to receive a car and says Volkswagen will pay. Enterprise confirms that Volkswagen will pay 100% and sends me an invoice stating that fact. Three weeks later I get charged 600 dollars for the rental. I ask Enterprise what happened and they explained that Volkswagen in Ontario is blocking the payment and I should go back and talk to them. I go to Volkswagen and they denied they made the reservation even though its in Enterprises system. Ive tried to explaining for a year to them but both the manager and the clerk had no intentions of resolving the situation but blaming the little guy and now Im left with a 600 dollar hit and a bad taste in my mouth. I advise against coming here for services. It wont end well.

If you are taking your car into have a repair that requires a yes my drive make sure you note your mileage in and out. I took my car in for a repeated problem. The service department could not find the noise again. They told me they drove the car a few miles. The miles listed on my drop off paperwork and the miles on my odometer were the exact same at pick up were exactly the same, yet my pick up paperwork had 2 miles added. So someone lied about driving the car. If you expect your car to be ... Read More

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Google - May 30, 2022

If you are taking your car into have a repair that requires a yes my drive make sure you note your mileage in and out. I took my car in for a repeated problem. The service department could not find the noise again. They told me they drove the car a few miles. The miles listed on my drop off paperwork and the miles on my odometer were the exact same at pick up were exactly the same, yet my pick up paperwork had 2 miles added. So someone lied about driving the car. If you expect your car to be repaired in good faith you might consider taking your car elsewhere.

Their diag fee is a scam

Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He was nice and got us financed with the help of the finance guy Don! They’re great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!!

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The worst.

I picked this dealership for delivery of my ID.4 factory pre-order and I TOTALLY REGRET it. When I went there to pick up the car, they gave me ridiculous monthly payment numbers that included dealer installed options (3M guards, alarm, etc.) without disclosing what's in the monthly payment and at what APR. When I questioned the numbers and APR, they started playing the back & forth haggling game and tried to hold me hostage till I lost my patience thinking I would give in to their b$ out of frustration. I bluntly told them that I just recently got ... Read More

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Google - Jan 18, 2022

I picked this dealership for delivery of my ID.4 factory pre-order and I TOTALLY REGRET it. When I went there to pick up the car, they gave me ridiculous monthly payment numbers that included dealer installed options (3M guards, alarm, etc.) without disclosing what's in the monthly payment and at what APR. When I questioned the numbers and APR, they started playing the back & forth haggling game and tried to hold me hostage till I lost my patience thinking I would give in to their b$ out of frustration. I bluntly told them that I just recently got an ID.4 at another dealership BELOW MSRP and to cut the b$ because I'm not having it. This, I guess, irritated the sales person and their finance manager and told me that I am more than welcome to walk away if I didn't like how they did business. They basically tried their very best to push me out of the door so they could keep my pre-order as their inventory to be able to mark it up and victimize other potential ID.4 buyers. I waited over a year for this pre-order and I was not about to reward this unscrupulous mothertrukkers to take my reservation away. So basically Mr. Finance Manager got bu++ hurt and gave me the cold treatment when it came to signing the finance documents... just handed the device for me to sign and DID NOT EXPLAIN A SINGLE DOCUMENT that I was signing. Did not say a single word except when he kept questioning if it was my actual signature I was signing on the device. You are quite a character Mr. Finance Manager. What an experience! I've dealt with a lot of vultures and arseh0le$ at several dealerships in the past but nothing as unpleasant as Ontario Volkswagen. BUYERS BEWARE!!!! Do not pick this dealership for your pre-order or your future car purchase for that matter. There's plenty of decent dealerships out there who will value your business.

went from going to get my 2019 Jetta serviced into trading my car for a 2021 jetta big mistake. now iam paying more for a lease then i was paying off my car. buyers remorse in full effect.

Take a drive and go to Riverside Volkswagen. These guys have the worst customer service and manners that I've seen in a while

Sloppy and unresponsive customer service. Ordered locking bolts three weeks ago - carrier lost them. Sent three emails to ask for correction, nothing yet. They are slow and unresponsive - terrible business practice! Wouldn't shop there again and recommend you don't either.