Ontario Volkswagen Perfect Survey
ONTARIO VOLKSWAGEN  
A SALES SURVEY RESPONSE HAS BEEN RECEIVED, HERE ARE THE DETAILS:  
   
CUSTOMER: Mr. Customer
VEHICLE: 2018 Volkswagen ATLAS SE 3.6 FWD 
VIN: 1V2CR2CA8JC555845 
CELL PHONE:  909-605-5800 
EMAIL: vwsales@ontariovw.com 
SALES CONSULTANT: My Salesman
 
BUSINESS MANAGER: My Finance  
DEAL / CLOSED DATE: 555845 / 2018-04-19 
SURVEY SCORE: 100.0% 
CUSTOMER COMMENTS: Tim & Dennis were awesome. Tim was so patient and friendly. One of my best car purchasing experiences for sure. 
   
ALERTED BASED ON THE FOLLOWING CRITERIA: Survey Comment 
   
SURVEY:   
*1. Please rate the dealership on the following questions:  
*A. How long did it take for you to receive a personalized response to an internet or email inquiry made to THIS dealership? 5-Minutes
 B. Your satisfaction with the dealership’s facility, including comfort, cleanliness and amenities offered. 10
*C. Your satisfaction with the selection of different vehicles available for you to view and purchase. 10
*2. Please rate your Sales Consultant on the following questions:  
 A. Understanding of your needs and guidance to the right Volkswagen. 10
 B. The level of honesty and integrity displayed throughout the purchase process. 10
 C. The knowledge demonstrated and quality of information provided. 10
 D. Your satisfaction with the quality of the test drive offered. 10
 E. Were you contacted to ensure you were completely satisfied with your sales experience? Yes
 F. Consideration of your time and responsiveness to your requests. 10
 G. Your satisfaction with the process of coming to an agreement on pricing. 10
*3. Please rate your level of satisfaction with the paperwork process:  
 A. Please provide the approximate amount of time you had to wait between agreeing on a price and meeting with someone to discuss the paperwork: Less than 30 minutes
 B. Your satisfaction with the explanation of the terms of the sale. 10
 C. The level of honesty and integrity displayed by the person handling the paperwork. 10
 D. Consideration of your time by the person handling paperwork. 10
*4. Please rate your level of satisfaction with the delivery of your Volkswagen vehicle:  
 A. Your satisfaction with the cleanliness of the vehicle inside and out. 10
 B. Was the vehicle free of dents, scratches and mechanical issues? Yes
 C. Your satisfaction with the explanation of features and controls of your vehicle. 10
 D. Did the dealership either preset or, if desired, show you how to set your preferences, and/or give a demo for SiriusXMRadio, Bluetooth or Navigation in your vehicle? Yes
 E. Were you provided an overview of, or introduced to someone in the service department (Please answer N/A if this was not needed)? Yes
 F. Consideration of your time during the vehicle delivery. 10
*G. Were you offered to schedule your first service appointment (Please answer N/A if this was not needed)? Yes
  If yes, were the Car-Net features explained to you? Yes
  Did the dealership enroll you into Car-Net? Yes
*5. How likely is it that you would recommend our dealership to a close friend or colleague? 10
*6. Thinking about your experience when buying your car, how satisfied are you overall with our dealership? 10
* DIAGNOSTIC QUESTION  
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