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Ontario Volkswagen has been a fixture in the Ontario, CA, community since 1966. In that time we have helped drivers from all over Southern California find, service and finance their dream car. It’s a job we are passionate about and we are happy to greet new and returning customers everyday.

What is it that makes Ontario Volkswagen so unique? We don’t think there is anyone more qualified to answer that question than our customers. Here you will find reviews from a variety of Ontario Volkswagen customers. We hope you will take some time to look around and may consider leaving a review of your own one day.

Customer Lobby
419 Reviews
4.9 out of 5 stars
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AYa 17 Oct 2019
I just bought a new VW @ Ontario VW. The salesman name Lavel Darty was a good salesman, friendly, very helpful and professional. So I recommend anyone who want to buy a new or used car go to Ontario VW in Ontario and look for lavel Darty
5 rate
DealerRater
Walker 18 Aug 2019
I was a return customer looking to buy one of the last Beetle's made. I already own a 2016. I met Lavel Darty last year when I came in for an oil change. I asked him to find me a 2019 Beetle that was just like my current one. He tried hunting one down for me with no luck. About June he texted wa...nting to know if I still wanted one, and if so, he'd keep searching. I gave up since the year was half over. Two months later I am at the dealership and there was my car. Jim Willhide i said he'd let him know I was looking for him. Lavel came in, we test drove the car and I agreed to buy it. It was the easiest car purchase I ever made. I wish I could say the entire experience was great but the fly in the ointment was Manager Shant Bashian. I wanted an explanation as to the change in the agreed upon price of the car and his patronizing ego was down right condescending and arrogant. He strutted in to explain that a mistake was made on paper with the price of the car and "He" had to fix it, which resulted in a larger purchase price. I did not get his logic and his high and mighty attitude was very off putting. When I was taken into financing with Michelle who is very nice and quite good at filling in for others, she showed me the price which was not my agreed to price. She went for help. In comes Mr. Personality himself, Mr Bashian. As he enters he says outloud, "I've already explained this to you, do I need to explain it again?" I believe he actually heard himself and realized how unprofessional and demeaning his comment was. I was appalled at his cavalier, pretentious exclamation and he saw it on my face. He quickly changed his tune and said, 'It would be my pleasure to explain this to you 'AGAIN'." Let me say that I love my new car, I love the professionalism and can do attitudes of Jim Willhide, Lavel Darty and Michelle. I'm thankful that I got the last car I ever hope to own, because I will not have to do business with Mr. Bashian again. I am not going to let a Little fly ruin my past and future experience with Ontario VW. My past 3 1/2 years of doing business with Jim and Lavel has been great and will continue I'm sure as long as I have a fly swatter. Show more
5 rate
DealerRater
Stacey Shanks 16 Aug 2019
They were busy I had to wait about 30 mins to order a new key. The gentleman that helped me a very nice
5 rate
Google
EH l CALIFORNIA 14 Jul 2019
This was the best experience I have ever had when leasing a vehicle. Sean, Dennis and Marie were great! The transaction was seamless and professional. Thank you for showing great customer service!
5 rate
Google
Lynette Zayas-Garcia 20 Jun 2019
Awesome people!! Very nice, and very helpful! Jason was great! Thank you so much for being so friendly and helpful!!
5 rate
Google
Soraya Jaramillo 09 Jun 2019
It was very easy to get an appointment for routine mileage check. I had many questions and the person at the counter was patience to give help me.
5 rate
Google
Christinia Lile-Cole 05 Apr 2019
Very polite and have great customer service very friendly I would do it again any day
5 rate
Google
J. C. 19 Mar 2019
This is a great dealership. I service my car at this dealership all the time. Everyone in service is very friendly. My son just purchased a used car last week. Dennard the sales person and Marie the finance lady were very helpful they both made my son's and mine a great experience. I recommend this ...dealership to anyone out there looking to buy a new or used Volkswagen... Excellent Customer Service. Show more
5 rate
Google
TaylorF 12 Mar 2019
Looking for the perfect vehicle is no easy task, yet Ontario Volkswagen proved this wrong. Tim, Eduardo, and finance worked with me to purchase the ideal truck. They were easy to work with, friendly, and understanding in all aspects of the purchase. I received an excellent deal on my truck, received... quick service and left happy. I understand a Ford F-150 is not a VW, but these men knew how to make the buy a stress-free and straightforward ordeal. I did not feel pressured, influenced or lead at any time during my negotiations with any member of the staff. I also felt their warranties, prices, and services were reasonably priced. I hope to return to Ontario VW in the future as my family, and I have owned a VW since 2001. I urge you to strongly consider purchasing both new and pre-owned from these friendly people. Show more
5 rate
DealerRater
Lopez89 04 Mar 2019
Timothy Gillum helped us out on looking for a family car. We didnt have the best credit, but he made it happen . He gave us excellent costumer service , was honest and didnt rush us into anything. Probably one of the best sale man we have ever had before. Got us into a Atlas, and we love our new ca...r, the entire family is so happy and thrilled with the purchase and Volkswagen made it happen ! Show more
5 rate
DealerRater
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