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Ontario Volkswagen has been a fixture in the Ontario, CA, community since 1966. In that time we have helped drivers from all over Southern California find, service and finance their dream car. It’s a job we are passionate about and we are happy to greet new and returning customers everyday.

What is it that makes Ontario Volkswagen so unique? We don’t think there is anyone more qualified to answer that question than our customers. Here you will find reviews from a variety of Ontario Volkswagen customers. We hope you will take some time to look around and may consider leaving a review of your own one day.

418 Reviews

4.9 out of 5 stars

5 star

357

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Walker 18 Aug 2019

I was a return customer looking to buy one of the last Beetle's made. I already own a 2016. I met Lavel Darty last year when I came in for an oil change. I asked him to find me a 2019 Beetle that was just like my current one. He tried hunting one down for me with no luck. About June he texted wa...nting to know if I still wanted one, and if so, he'd keep searching. I gave up since the year was half over. Two months later I am at the dealership and there was my car. Jim Willhide i said he'd let him know I was looking for him. Lavel came in, we test drove the car and I agreed to buy it. It was the easiest car purchase I ever made. I wish I could say the entire experience was great but the fly in the ointment was Manager Shant Bashian. I wanted an explanation as to the change in the agreed upon price of the car and his patronizing ego was down right condescending and arrogant. He strutted in to explain that a mistake was made on paper with the price of the car and "He" had to fix it, which resulted in a larger purchase price. I did not get his logic and his high and mighty attitude was very off putting. When I was taken into financing with Michelle who is very nice and quite good at filling in for others, she showed me the price which was not my agreed to price. She went for help. In comes Mr. Personality himself, Mr Bashian. As he enters he says outloud, "I've already explained this to you, do I need to explain it again?" I believe he actually heard himself and realized how unprofessional and demeaning his comment was. I was appalled at his cavalier, pretentious exclamation and he saw it on my face. He quickly changed his tune and said, 'It would be my pleasure to explain this to you 'AGAIN'." Let me say that I love my new car, I love the professionalism and can do attitudes of Jim Willhide, Lavel Darty and Michelle. I'm thankful that I got the last car I ever hope to own, because I will not have to do business with Mr. Bashian again. I am not going to let a Little fly ruin my past and future experience with Ontario VW. My past 3 1/2 years of doing business with Jim and Lavel has been great and will continue I'm sure as long as I have a fly swatter. Show more

5 rate

Stacey Shanks 16 Aug 2019

They were busy I had to wait about 30 mins to order a new key. The gentleman that helped me a very nice

5 rate

EH l CALIFORNIA 14 Jul 2019

This was the best experience I have ever had when leasing a vehicle. Sean, Dennis and Marie were great! The transaction was seamless and professional. Thank you for showing great customer service!

5 rate

Lynette Zayas-Garcia 20 Jun 2019

Awesome people!! Very nice, and very helpful! Jason was great! Thank you so much for being so friendly and helpful!!

5 rate

Soraya Jaramillo 09 Jun 2019

It was very easy to get an appointment for routine mileage check. I had many questions and the person at the counter was patience to give help me.

5 rate

Christinia Lile-Cole 05 Apr 2019

Very polite and have great customer service very friendly I would do it again any day

5 rate

J. C. 19 Mar 2019

This is a great dealership. I service my car at this dealership all the time. Everyone in service is very friendly. My son just purchased a used car last week. Dennard the sales person and Marie the finance lady were very helpful they both made my son's and mine a great experience. I recommend this ...dealership to anyone out there looking to buy a new or used Volkswagen... Excellent Customer Service. Show more

5 rate

TaylorF 12 Mar 2019

Looking for the perfect vehicle is no easy task, yet Ontario Volkswagen proved this wrong. Tim, Eduardo, and finance worked with me to purchase the ideal truck. They were easy to work with, friendly, and understanding in all aspects of the purchase. I received an excellent deal on my truck, received... quick service and left happy. I understand a Ford F-150 is not a VW, but these men knew how to make the buy a stress-free and straightforward ordeal. I did not feel pressured, influenced or lead at any time during my negotiations with any member of the staff. I also felt their warranties, prices, and services were reasonably priced. I hope to return to Ontario VW in the future as my family, and I have owned a VW since 2001. I urge you to strongly consider purchasing both new and pre-owned from these friendly people. Show more

5 rate

Lopez89 04 Mar 2019

Timothy Gillum helped us out on looking for a family car. We didnt have the best credit, but he made it happen . He gave us excellent costumer service , was honest and didnt rush us into anything. Probably one of the best sale man we have ever had before. Got us into a Atlas, and we love our new ca...r, the entire family is so happy and thrilled with the purchase and Volkswagen made it happen ! Show more

5 rate

HT1600 23 Feb 2019

I wanted to purchase a white 2018 or 2019 Golf so went to several dealers to look at cars. I first went to Norm Reeves in Irvine (close to my house) and I couldn't believe how patronizing and unknowledgeable they were. There was no way I was going to purchase a car there. I saw online that Ontari...o VW had a 2018 white Golf on the lot so emailed the internet manager (Lavel Darty) and he called me within 10 minutes (excellent service!) I then drove to Ontario to test drive the car with Lavel. He spent a lot of time showing me the every aspect of the car before I even drove it. He took the time to answer all my questions and was very easy to work with. I purchased the car the next day and Lavel went over all of my financial options (I am a weirdo and brought my macbook in to make sure everything he was showing me was correct - it was). In any case, working with Lavel made my car buying experience simple. He really has a great personality and makes you feel at ease. Thanks Lavel! Show more

5 rate