An update regarding COVID-19

To our valued clients,

There is no higher priority for Volvo Cars Ontario/Ontario Volkswagen than the safety of our clients and employees.  Even though the immediate risk of being exposed to the virus that causes COVID-19 is thought to be low in most of our communities, we want you to feel confident when visiting one of our Dealerships.

I felt it important to let you know that your health and safety are top of mind amid concerns about the spread of the coronavirus. Every shift, every day, we remain diligent in our sanitation practices in order to provide a safe and healthy environment for our guests and team members.

To start, we currently have robust quality assurance and safety standards in place, which we are closely monitoring and following guidance and advice from the Center for Disease Control and Prevention (CDC).  As a result, we have enhanced our daily cleaning process to include hospital grade products and disinfectants.  Additionally, we have taken the following preventative steps:

• Reinforcing vigorous cleaning and sanitizing of surfaces across the Dealerships, but not limited to, door/handles, bathroom surfaces, table tops, cashier’s area, refreshment center, etc.
• Reinforcing our strict operation procedures including our long-standing policy of not letting employees work while sick.
• We have added additional hand sanitizer dispensers throughout the Dealerships.
• All employees have been educated on proper glove use and are required to wear gloves when in or around customer vehicles.
• For our service customers we are installing plastic steering wheel and seat covers to protect you and your vehicle.
• As an additional precaution we’ve asked all of our team members to refrain from shaking hands; please accept our salutations, perhaps a bow or a head nod, as a sign of respect and consideration for your safety.

Ontario Volkswagen Remote Services
We understand that in the current environment, some customers prefer not to visit our Dealerships. We'd like to let you know that we offer multiple remote services that we encourage you to utilize if you need them. Take a look:

• Take a Video test drive from home
• Build your deal online
• Get pre-approved online
• Value your trade online
• Concierge pickup/drop-off*
• After hours drop-off

For more details or to request a service, give us a call or fill out the form below.

As always, the health and safety of our customers and employees is our top priority. 

We hope the best for you, your family, and our community in this difficult and confusing time. From all of us here at Ontario Volkswagen, We are here for you now, tomorrow, and each day that follows.

Thank you for your patience and understanding, 

Gary H. Sherman President

Earl D. Reed       GM, Ontario Volkswagen (909) 605-5800

Brett R. Osborn GM, Volvo Cars Ontario (909) 605-5700

 

*Upon request, we are happy to pick up and deliver your vehicle, for any services that we provide, in our primary area of responsibility (which includes in excess of 80% of our client base).