Customer Testimonials
Momin and Alvaro with Ontario VW took great care of us on the purchase of my sonās first car. They answered all our questions and took care of us as if we were family. We would highly recommend them to anyone looking to buy a new car in todayās crazy times.
I worked directly with Melissa Madrid. She was awesome in every way; super attentive to the transaction, willing to answer every single question that I had, patient in working through the details, and efficient in making sure that the transaction was as absolutely simple as possible. She and my entire experience were GREAT!!
Great transparent, detailed up front experience. I initiated my inquiry over the phone and they took the time to work thru the options and everything was explained to my satisfaction. When I arrived I was able to drive the vehicle and become comfortable with the process free of pressure. When it came time to complete the process everything was exactly as advertised. Itās great to get straight answers, and have them delivered on!
It was a semmless visit. The salesperson understood our needs and it was a pleasure doing business with the entire sales team.
Matt and Brian were absolutely amazing! They showed so much empathy and went above and beyond to get me a great deal!! Very very happy! Got my first car 10 years ago from them and so happy to have gotten my second from this dealership
Very good experience and helpful.
We went into Ontario VW after looking extensively at the options to add a new vehicle to our family. We decided to look at a Taos. We walked into Ontario VW and were immediately greeted by Mo who took us to all the available Taos to see what was available. We decided on one after a test drive and the purchase process continued to be made easy by Mo, his manager Brian and at the end once we agreed on price.. Eduardo in Finance. Everyone was extremely kind, friendly and did not make a normally stressful situation hard. They in ...
Service department is top notch. Very thorough vehicle inspection and let's you know what needs to be fixed now and what can be fixed later.
Alvaro was amazing. He made the car leasing experience a breeze. He worked with our limited time frame to make sure everything was as efficient as possible. Also, you didn't have the exact car I wanted on the lot, but within 24 hours it was there and I was driving it home.
My service tech was nice, kind and provided a lot of help and communication. I was in and out with zero concern or worry.
Alvaro in sales and Michael in service made my VW experience memorable
I purchased a Tiguan on April 15th, and Salesperson Alvora secured me a great deal. If you seek efficiency and a good deal, look no further than him and his colleagues.
Alvaro Garcia was great to work with. His follow through was excellent. This was one of the easiest car buying experience that I've had.
Just purchased my second car here. Outstanding service.
Service Advisor was nice and courteous. The waiting area was neat and clean. I was able to work while waiting for my service was done.
They were very professional and knowledgeable
Matt was awesome! Very friendly and respectful. Also very knowledgeable about the car
(Translated by Google) They treated me very well and helped me choose my best option to buy a new vehicle for the first time. (Original) Me atendieron muy bien y me ayudaron a escoger mi mejor opciĆ³n para comprar un vehĆculo nuevo por primera vez
Couldnāt be more thankful that we landed at Ontario VW. We couldāve went to any other dealership, but I knew this was the one. The moment we walked in, we were greeted, treated with respect, and because I knew what I wanted, it made the process much easier. Our salesman, Eric, was absolutely amazing. He educated me on the SUV and it made me want the vehicle even more. The sales manager that evening, Brian was very welcoming to my family (including my children) and made us feel welcomed. Anyone knows that buying a car can be a ...
Had a very good first experience with your online appointment process. Excellent service by my service writer and very helpful.
Jimmy is always so helpful, calm, kind and patient. The whole team is great but he does a wonderful job at making sure the customer is informed.
I liked text video inspection. Because normally shop will just call & tell you what's wrong with your car.
A big thank you to service advisor Steven Watkins and the techs that worked on my car. This was my first time using this dealership as I live in Illinois, I did a road trip from Chicago to LA and after a few days I had a check engine light come up. I called in the afternoon and Ontario VW was able to get me in the next day at 8am. They diagnosed and it turned out to be an emission issue, thankfully they were able to get the part replaced the same day. Steven did a very good job ...
Jim is the man, He takes care of my personal cars and work fleet cars. Always prompt, great communication and service.
The whole team worked together to make everything happen quickly. From having a great selection, quickly appraising my trade in and the finance department getting it done. I was very happy with the whole process.
They kept their word about getting my car fixed even though the part was in back order
Jaime was very professional and Knowledgeable. He keep me updated throughout the service process.
Nice and clean dealership. Helpful good service employees
My experience at this dealership was wonderful thanks to Eduardo Zermeno, he gave me a absolutely amazing service in the purchase from my volkswagen Atlas . The process was smooth and accurate, Eduardo really make the difference, is the best financial manager. I'm thankful for great attention that he gave me.
It was a perfect experience. They handled everything from soup to nuts and communicated all along the way!
The service tech is super friendly and very knowledgeable. And the time it took to do the service on my car was appropriate and didnāt feel too long.
Great Customer Service ! glad to be apart of the VW Family
Very easy to get in and out. Repair recommendations were clear.
My experience at this dealership was absolutely stellar, and I wholeheartedly give it a five-star rating, primarily due to the exceptional service provided by Eduardo Zermeno, the finance manager. The highlight of my visit was the purchase of an ID4, which initially felt like a dream come true. However, shortly after leaving the dealership, we encountered an issue with the AC, which was particularly challenging given that we live two hours away. The response from the sales manager was disheartening, as they initially suggested there was nothing they could do since the car had left the lot. This is where ...
Dennard Rogers was EXCELLENT, I had a wonderful purchasing experience. From the salesperson to the finance manager Eduardo Ontario Volkswagen impressed me with their excellent customer service. Thank you!!!
Easy in, easy out.
perfect price and service,Thank you Mr. Eric
JAime is very efficient and have patience explaining the details of the service provided.
Dennard Rogers was the best! He took his time with us and explained everything in detail, as this we our first EV. We would come back to Ontario VW because of Dennard Rogers.
Your service department is amazing!! James Wilhide is fantastic!
From check in to waiting for updates to the diagnosis and suggestions, my visit was a fantastic experience.
They didn't try to change the price on me when I got there. They also had no problem showing me different models and options they had available. I ended up super happy with my purchase at the end of the process. I highly recommend this dealership!!
We went to 2 other dealers and they really didn't want to help us but from the 1st phone call I knew Eduardo was the man to help us and he did.
They have a really good customer service... It was a great experience!.
I called the service Department and spoke with Steven. He went above and beyond to help me. The call took all of two minutes, he found out the problem I was having then took my number. He then spoke to the mechanics and a off site vendor, then verified and sourced the part required. Called me back and was able to set an appointment within a couple of days. I dropped off my car and received a call on the day that it was to be finished. When I arrived at the Dealership I was informed vehicle was ready and ...
Michael was very helpful and communicative during my car's servicing. He gave excellent customer service.
Efficient and Service Rep. JIM WILHIDE so helpful and others and BRAD also and others that work there.
Very friendly staff and knowledgeable
Excellent service
Alvaro was amazing. It was the smoothest car buying transaction I have ever experienced. It was zero pressure, he made sure I knew all the options, gave me time to decide and even gave the exact offer I was looking for on my Tahoe trade-in right off the bat!! He even went as far as to unwrap some of the brand new black Jetta to be sure I got to see that color and drive the exact car I would be buying. He was the best. Once I made the decision he made sure I was through the buying process ...
Definitely exceeded my expectations. I felt like I wasnāt harassed at all on trying to get my business, which I loved. The vehicle spoke for itself, and I love it! Great customer service!
Steve Watkins, provided me with excellent customer service during my visit on 10/27/23.
Very helpful and honest. Alvaro and Eduardo did a great job.
Very nice people work at the Ontario Volkswagen. Always very helpful.
Upon arrival at the dealership I was greeted by this very lovely and professional associate of Volkswagen dealership Victoria. It was pleasant experience, answered all my questions and helped me get a great deal. Both Victoria and Rodney were very pleasant and helpful throughout the process.
Quick, courteous service.
This was our first time to your location and we were very pleased with the communication between your service rep and us. As well we liked the link provided to consider our options at the time of service to approve or deny service that was recommended to us. We felt as if all of our concerns were handled or discussed.
Alvaro made my purchase easy and fast, was very friendly. This has been the easiest car purchase I've made and would recommend Alvaro and this dealership to anyone. Felt more family oriented rather than a car dealership.
Henry is the best! Very detailed, knowledgeable and always does a great job
Good service. Service video helped me understand the process better.
Salesperson was great, and finance director made it all easy for us.
Volkswagon of Ontario has been very accommodating with the service of my Altas. They took care of me and allowed for my car to be there longer than needed to meet the needs of my pay period. The service was excellent, the staff was professional an kind, and the service to my car was quality work. I have used this dealership for years and will continue to go back.
Vehicle sale and delivery was quick and smooth. Finance Manager, Eduardo ZermeƱo was very detailed and took the time to explain everything, including the maintenance plan.
Buying a car from this dealership was so easy and quick. Thank You for my new car!
Everything went well. My air-conditioning has never been better.
Thank you so much! Wow! Ontario VW & Employees, I am truly impressed with the top notch customer service we have received, from the moment we purchased our VW, to drop off at service, to the well articulated detailed narrated video of the inspection of our vehicle. Impressive! We also have Ford vehicles, and all I can say, is "Ford take note & lessons from VW, especially Ontario VW"........
Very Friendly and knowledgeable sales consultant
Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didnāt push to do anything we werenāt comfortable with. He was nice and got us financed with the help of the finance guy Don! Theyāre great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!!
I want to thank Jimmy and Danny (driver) in the service dept.for all their help, I really appreciate it very much. I will be a VW customer for lifeš
I have to say the the team at VW Ontario took great care of me. We got the car we wanted, the price point was spot on, trade in was above others, and they threw in a few extras. Armando and the rest of the team went above and beyond. Iām happy to recommend them to anyone. This was a painless car buying experience. Thank you and look forward to doing more business in the future.
I went to the dealership with a specific vehicle in mind and Dennard delivered! He and Eduardo made a great team. Definitely recommend Ontario Volkswagen!
I just bought a new VW @ Ontario VW. The salesman name Lavel Darty was a good salesman, friendly, very helpful and professional. So I recommend anyone who want to buy a new or used car go to Ontario VW in Ontario and look for lavel Darty
I was a return customer looking to buy one of the last Beetle's made. I already own a 2016. I met Lavel Darty last year when I came in for an oil change. I asked him to find me a 2019 Beetle that was just like my current one. He tried hunting one down for me with no luck. About June he texted wanting to know if I still wanted one, and if so, he'd keep searching. I gave up since the year was half over. Two months later I am at the dealership and there was my car. Jim ...
Looking for the perfect vehicle is no easy task, yet Ontario Volkswagen proved this wrong. Tim, Eduardo, and finance worked with me to purchase the ideal truck. They were easy to work with, friendly, and understanding in all aspects of the purchase. I received an excellent deal on my truck, received quick service and left happy. I understand a Ford F-150 is not a VW, but these men knew how to make the buy a stress-free and straightforward ordeal. I did not feel pressured, influenced or lead at any time during my negotiations with any member of the staff. I ...
Timothy Gillum helped us out on looking for a family car. We didnt have the best credit, but he made it happen . He gave us excellent costumer service , was honest and didnt rush us into anything. Probably one of the best sale man we have ever had before. Got us into a Atlas, and we love our new car, the entire family is so happy and thrilled with the purchase and Volkswagen made it happen !
I wanted to purchase a white 2018 or 2019 Golf so went to several dealers to look at cars. I first went to Norm Reeves in Irvine (close to my house) and I couldn't believe how patronizing and unknowledgeable they were. There was no way I was going to purchase a car there. I saw online that Ontario VW had a 2018 white Golf on the lot so emailed the internet manager (Lavel Darty) and he called me within 10 minutes (excellent service!) I then drove to Ontario to test drive the car with Lavel. He spent a lot of time showing me ...
Quick and easy transaction. Staff was friendly and accommodating, most of all they were patient. Would definitely return for future purchases. Everyone was kind and attentive. Great customer service and experience.